Shipping Policy

We ship within the U.S., Canada & Australia - please see rates by country below:

✈ US - Flat shipping rate of $5.99 for all orders, or enjoy FREE shipping on orders over $99

✈ Canada - Flat shipping rate of $15.99 for all orders, or FREE shipping on orders over $115

✈ Australia - Flat shipping rate of $35.99 for all orders, or FREE shipping on orders over $150

Most of the items on our website are locally sourced and will be fulfilled within 48 hours! We also offer special items that are definitely worth the wait—each of these items are marked with a "🦋" in the description. These popular pieces come from preferred overseas vendors and can take about 5-10 business days to ship. But don’t worry—your ready-to-ship items won't be delayed. You might receive separate packages to ensure you get everything as quickly as possible!

 

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and shipped back within 7 days of submission to qualify for a full refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, simply log into your customer account within 7 days of receiving your item(s) to start the process. *Create new customer account here*

Once your return is approved, we’ll email you a prepaid return label to attach to your package and drop off at USPS. A $5 return label cost will be deducted from your refund, which will be processed once we receive your item(s) back in their original condition, along with the packing slip and the clear garment bag(s) they came in.

You can always contact us for any return questions at info@rootedjoyco.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on jewelry, body suits and sale items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rootedjoyco.com.